All deliveries are sent from the EEC by international registered post or Federal Express upon your order. Federal Express deliveries normally take between 1 to 3 days from date of shipping* International Post deliveries normally take between 3 - 14 days from date of shipping* Once the Order is send out you will be given a tracking reference number by email for which you can visit the Federal Express website (www.fedex.com) or the post website ( www.trackandtrace.nl ) to monitor the status where your parcel is (if applicable)
* Shipping time from your Order may vary due availability of stock or bustle in our shipping department (Que) but within the time frame of EU Law for online purchase orders (30 days) for additional information See our Terms and Conditions.
If you have not received your goods in a timely manner as delivery schedule says above then please immediately contact us by email and giving your personal details + order number and we check for you what the failure is.
Loss/Damage of Goods (In transit)
All items purchased from Pentacard are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We only ship under the terms & conditions of the carrier/forwarder ( we have no control over third parties )
For extra insurance, please contact us prior to ordering.
Pentacard cannot be held responsible for any loss by the carrier/forwarder. for additional information See our Terms and Conditions.
